Timely Quotes and Prompt Answers

Now You See Me, Now You Don’t …

Developing timely and accurate quotations for precision machined components has been the cornerstone of growing Hergatt Machine, Inc.

Just for fun, here is a condensed list of the steps that need to be taken to generate a quotation:

  • Determine if the part is a good fit with buyer
  • Consider component size, material and tolerance requirements
  • Assess for required outside processes (heat treating, grinding, plating, anodizing, welding, etc.)
  • Determine quantity, lead time and budget targets
  • If there is a fit, receive RFQ and part print from buyer
  • Review material requirements
  • Send out RFQ’s to outside suppliers of materials and processes
  • Select appropriate machining process
  • Determine tooling, programming, fixturing and set-up costs
  • Perform time studies
  • Assess current workload conditions
  • Determine lead time
  • Compile data
  • Generate formal quotation…WHEW!

Before the advent of modern software programs this would take a day or more to complete.  With the aid of today’s software it now takes 2-5 hours per print.  A huge improvement, but getting there was not easy.

All potential systems were researched completely and narrowed to three.  The final decision was a no-brainer (or so it seemed at the time).  A generic part was demonstrated, the system performed as advertised, I purchased it, initial training was performed and I was on my own.  That is where the trouble began.

In the world of precision machining, there is no such thing as a generic part. Each part quoted requires a unique solution.  I was aware of this at the time I purchased the software and when asked, was told to call the support line (free for one year-unlimited).

So, when I needed assistance I left a message hoping someone would promptly respond.  This company’s idea of prompt was 48-72 hours.  When you are committed to turning inquiries into quotations in a timely manner, this was not helpful.

It wasn’t that the software did not perform as advertised; once connected to support, solutions were readily found.  It just took too long to make the connection. I finally gave up and purchased software from another vendor.  This time whenever I had a question, immediate support was available…..PROBLEM SOLVED!

In the competitive world of manufacturing, you can ill afford to do business with outside vendors of precision machined parts that are convincing on the front end of the sale, but nowhere to be found when questions come up (Now You See Me, Now You Don’t…….).

At Hergatt Machine, we pride ourselves in being there after the sale, as well as before.  But, don’t take my word for it, listen to what our customers say:

Some vendors have a habit of missing deliveries and need to be contacted to find out why the orders were not delivered on time. Neil keeps a watchful eye on delivery dates and if there is a scheduling conflict, we are contacted in time to make adjustments that we both can live with. We’re now provided with a higher level of quality than we received from our previous vendor.
Kristina, OTW

There is incredible communication between our companies.  We believe Hergatt treats every customer as if they were the most important.
-Troy, MM

This is Neil Hergatt, President of Hergatt Machine, Inc. reporting.  It would be my pleasure to discuss your production machining needs.  We are ISO Certified and Gorman Rupp Pumps of Mansfield, Ohio recently awarded us their “Best Machine Shop” two years running.  If you are dealing with the ‘Now You See Me, Now You Don’t’ syndrome, contact me.  We can help!